Terms of Use

1. Welcome to the online shop of Damien Francoeur

Although the information and products described in this web site are updated as frequently as possible, Damien Francoeur can not provide any guarantee that the information and products are accurate, complete, or error free.

Any fraudulent or illegal use of this website may result in legal action.

This website may contain hyperlinks to other websites. These hyperlinks are offered for informational purposes only and are not the responsibility of Damien Francoeur.

 

2. Selling

Your satisfaction is 100%

If for any reason you are not completely satisfied with your purchase, you can return it within 15 days of receipt and receive a full refund. Shipping costs will not be refunded. For product returns, contact me.

The sale of a product you wish to order through the web site will not take effect until you have completed the order process and you have paid the sale price. This price is the one indicated next to the product on the website, at the moment when your order is made. Provincial and federal sales taxes are included. The payment of a product is made by the system of secure payment Paypal, bank transfer and / or Interac.

 

3. Shipping and Delivery

Damien Francoeur will have the products ordered delivered to the address you provided at the time of the order, through Canada Post. Damien Francoeur shall not be liable for any defect in delivery for any damages, direct or indirect damage, delays in delivery or incomplete deliveries that you may suffer.

No delivery will be made to a box or postal box.

The shipping costs are calculated according to the weight of the order. Delivery times are fixed according to your region.

Delivery times

Damien Francoeur makes all effort to deliver your order as soon as possible. It usually takes between 10 and 20 working days. This period includes the printing time before shipment and the delivery time to your home.

◼︎ Canada 10 days
◼︎ United States 14 days
◼︎ International 20 days

 

4. Copyright

The contents of this website belong to Damien Francoeur. It includes :

◼︎ The layout
◼︎ The design
◼︎ Pictures
◼︎ Videos with my digital artworks

Reproduction of these elements in whole or in part is forbidden.

 

5. Information gathered

The confidentiality of your information is important to Damien Francoeur. Any information that may be used to identify you will only be used in accordance with these terms and conditions and for the purpose of properly processing your order. We never sell, distribute or transmit your personal information to third parties without your permission, unless required to do so by law.

We collect the following types of information:

◼︎ Name and full address
◼︎ Contact details including e-mail address

We collect these types of information to learn more about the needs of my clientele and to offer a better service, especially for the following reasons:
◼︎ For the management and analysis of our files.
◼︎ Occasionally send you promotional e-mails about new products, special offers or other topics that may be of interest to you.

Damien Francoeur reserves the right to modify this privacy policy by updating this page. The user is responsible for checking this page and the changes made to it.

 

6. Security and payment

Personal information received through email will remain confidential. Damien Francoeur will not offer your email address or any other information to a third party without our permission.

When you place an order, a confirmation email from Damien Francoeur will be sent to the email address provided at the time of purchase, within 24 hours of ordering. To receive this email, you must have paid for your purchases via Paypal, bank transfer and / or Interac and have previously received a confirmation of them. If you do not receive this email, please contact me.

Items are subject to availability as stocks are not guaranteed at time of purchase. Orders placed on public holidays may be slightly delayed.

In addition, you declare that the personal information sent to Damien Francoeur for billing in order to complete the purchase is accurate. You also warrant that you are the correct holder of the credit card with which you pay the sale price and applicable taxes on the products purchased.

We recommend that you print a copy of the confirmation e-mail in order to ensure that you receive the information mentioned in the confirmation of purchase and to re-check your order.

 

7. Legal Notice

This Agreement has been executed in the Province of Quebec and you hereby agree and irrevocably acknowledge the exclusive jurisdiction of the courts of provincial jurisdiction serving in and for the District of Montreal for any dispute.